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Knowledge base
Vaccine Types & Key Information
What are vaccines and how do they work
4
What is vaccination?
How do vaccines work?
What types of COVID-19 vaccines have been developed and how do they work?
How are vaccines given to people?
Benefits of Vaccines
3
What are the benefits of getting the COVID-19 vaccine?
Should I get vaccinated?
What is “herd immunity”?
Vaccine Safety
12
Are COVID-19 vaccines safe?
Are COVID-19 vaccines being tested in South Africa?
Have clinical trials for the COVID-19 vaccines been rushed?
What are the side effects of COVID-19 vaccines?
Can you have an allergic reaction from the vaccine?
See all 12 articles
Vooma Vax Champs
6
What is Vax Champs?
What must I do to be a Vax Champ?
What will I get if I become a Vax Champ?
How will the Vax Champ programme work?
I don’t have data for my phone. How can I do this and become a vax champ?
See all 6 articles
Vaccine Side Effects
Covid-19 Vaccine Side-Effects
8
Is it normal to have side-effects from vaccines?
What are some common side-effects of the COVID-19 vaccine?
What are rare side-effects of the COVID-19 vaccine?
When to call the doctor
How long could symptoms or side-effects of COVID-19 vaccination last?
See all 8 articles
Reporting Adverse Effects
13
What is an ‘adverse event’ following immunisation/vaccination?
What adverse effects can be expected after COVID-19 vaccines?
Which adverse effects that happen after a COVID-19 vaccine should be reported?
If an adverse effect happens after a COVID-19 vaccine, who should report it?
How should an adverse event after immunisation be reported?
See all 13 articles
SAHPRA Adverse Events Following Immunization (AEFI) Portal
1
Where can I find statistics on adverse events from COVID-19 vaccines?
Vaccine Strategy
Vaccine roll-out strategy
2
Who will manage the roll-out of the vaccine for South Africans to be vaccinated?
Why are certain groups of people being prioritised for vaccination?
Other vaccination questions
Myths and misinformation
7
How do I know which information is fake news/misinformation?
Where can I report a myth or source of disinformation or check if it is true?
I'm worried about getting vaccinated while pregnant or breastfeeding - what should I do?
Is there a risk to my baby if I vaccinate while breastfeeding?
Can the Covid-19 vaccine cause infertility?
See all 7 articles
Reliable information sources
4
Where can I find global information on vaccine safety?
Where can I get detailed information on the COVID-19 pandemic in South Africa?
Where can I get updated official stats on the vaccination rollout?
Where else can I get stats on COVID-19 and the vaccination rollout?
Special cases
Healthcare Workers and Sisonke Study participants
7
How do I register my site as a vaccination site?
WhatsApp helpline for health workers
Where can I find out more about the Sisonke trail with J&J vaccines?
Sisonke trial: Safety concern or breakthrough infection?
What do I do if my cell number that I registered with has changed or I have lost my phone?
See all 7 articles
Teenage Vaccinations
7
When does vaccination open for 12-17 year olds?
What is the procedure for 12-17-year-olds wanting vaccination?
Which vaccine will 12-17 year olds receive?
Why should my child get vaccinated?
How many doses of the vaccine will children need?
See all 7 articles
Other countries
1
What can I do if I have come from another country and received one dose of a vaccine there, which is not used in South Africa?
Health conditions & Immunocompromised
10
What about immunocompromised individuals? Is the vaccination schedule the same for them?
How do I register for an additional (extra) vaccination dose if I am immunocompromised?
If I am immunocompromised, how old must I be to get the additional dose?
What do I need as an immunocompromised person before I can get the additional dose?
Which people are considered to be immunocompromised?
See all 10 articles
How to Get Vaccinated
Registration
22
Will everyone have to register to get the vaccine?
Where can I register to get the vaccine?
Can people below the eligible age (currently 12) register on the EVDS?
Can I register on behalf of someone else on the platform?
Can I register more than one person on the platform?
See all 22 articles
Medical Aid
6
How do I register if I am on medical aid but do not have my details/number available?
I have registered with Discovery. Do I also have to register on the national Electronic Vaccine Data (EVDS) system?
I have registered with my medical aid. Do I still need to register on the EVDS?
Can I reschedule my appointment once I’ve made it?
I am covered by medical aid. Do I have to follow the same process as the public sector?
See all 6 articles
Appointments
4
My partner has received their appointment for vaccination but I have not. What must I do?
Can I reschedule my appointment once I’ve made it?
My vaccination appointment was cancelled. What must I do now?
What if I decide to walk into a vaccination site?
Vaccination sites
11
Where are the vaccination sites?
Will I be able to change the venue or location of my appointment?
I have a medical condition that prevents me from travelling to the proposed site. What can I do?
I can’t find the site that I have been allocated to for vaccination when I look it up online?
I attended the site I was sent to by my appointment SMS but the staff there say they are not administering the vaccine. What should I do?
See all 11 articles
Lifestyle Questions
4
Do I need to take time off work to get vaccinated?
Do I need to take time off work after being vaccinated?
Can I drink alcohol after having the COVID-19 vaccine?
Is it safe to exercise after getting the COVID-19 vaccine?
Vaccination Day
6
What do I need to bring with me when I go to the vaccination site?
How should I prepare to get vaccinated?
Will I have to pay for the vaccine?
Can I go home immediately after getting the vaccine?
The vaccination site ran out of vaccines and couldn’t give me my vaccine. What should I do?
See all 6 articles
After Vaccination
9
Will I get proof that I have been vaccinated?
Will I have side-effects from the vaccine?
What can I do to relieve the side-effects?
When should I seek medical help?
If I have an adverse reaction to the vaccine, who do I contact?
See all 9 articles
Second dose
15
When should I get my second dose?
Must I re-register to get my second vaccination?
After 42 (now 21) days should I just go back to my original vaccination site?
Will I be vaccinated at the same site as before?
Can I stop wearing a mask after my second vaccination?
See all 15 articles
Booster doses
7
When can I get my booster?
Why should I get a booster COVID-19 vaccine shot?
Can I get two booster shots?
I registered in error for an additional dose (immunocompromised), how can I get a general booster?
I did not receive an SMS reminder or appointment for my booster dose, what can I do?
See all 7 articles
Vaccination certificate
12
Why does my COVID-19 Vaccination Certificate have an expiry date?
Why are there new versions of the COVID-19 Vaccination Certificate?
When will the new versions of the COVID-19 Vaccination Certificate become available?
The COVID-19 Vaccination Certificate website asks for an ID or passport number. Are foreign passports, asylum seeking & refugee numbers accepted?
What should I do if I lost the EVDS vaccination code that was sent via SMS?
See all 12 articles
Lucky Draw (share of R2 million) FAQs
18
Why a Lucky Draw?
What prizes can be won?
How many prizes are there in total?
Who can win the prize?
How do I enter the draw?
See all 18 articles
Vooma Vouchers
10
I am younger than 50 years. Why can’t I get a Vooma Voucher too?
I am fifty years (or older), and have been vaccinated. Can I also get the Vooma Voucher?
I had one dose of Pfizer. Am I entitled to a Vooma Voucher for my second dose?
Why are you rewarding people who have not “done the right thing”, like I have?
Where can I spend my voucher?
See all 10 articles
Feedback/complaints
EVDS issues
2
I have had one dose of Pfizer vaccine, but I am receiving appointment SMSs from EVDS for dates less than 42 days after my first vaccination
How do I report fraud or concerns about misuse of identity, vaccination cards or EVDS information?
Escalations
13
How do I change my email address, mobile number or location/allocated facility
How do I change my name/surname or date of birth?
How can I get the system to send me a OTP? The website shows an incorrect mobile number.
How can I change the vaccine type? I was vaccinated with J&J but the system reads as Pfizer (or vice versa)
What do I do if the system shows the incorrect date of when I was vaccinated?
See all 13 articles
COVID-19
Risk of infection
4
What is the COVID Alert SA app?
Changes to contact tracing, quarantine and isolation protocols
Why did the Department of Health change the rules for contact tracing, quarantine and isolation?
How can we contain the spread of COVID-19?
Contact tracing
3
Will the Department of Health continue to trace close contacts of people that test positive for COVID-19?
What should I do if I had close contact with someone that tested positive for COVID-19?
Should I get tested if I had close contact with someone that tested positive for COVID-19?
Quarantine
1
Do I still need to quarantine if I had close contact with someone that tested positive for COVID-19?
Isolation
5
Do I still need to isolate if I test positive for COVID-19?
Should I isolate even if I am vaccinated?
Should I get tested for COVID-19 after my isolation and before I return to work?
Can healthcare workers also return to work after isolation?
What should I do if I do not feel better after I have isolated for seven days?
About COVID-19
10
What is a coronavirus?
What is COVID-19?
What are the symptoms of COVID-19?
What should I do if I have COVID-19 symptoms and when should I seek medical care?
How can we protect others and ourselves from being getting COVID-19?
See all 10 articles
International Travel
17
What health travel documentation do I need to produce when I enter South Africa?
Is the 72 hours for the negative Polymerase Chain Reaction (PCR) test counted from date of sample analysis or from date when the test result was received?
Can I use a negative antigen test result to enter South Africa?
Can a test taken before leaving South Africa be used on return if the return date is within 72 hours?
What screening measures are implemented on arrival into South Africa?
See all 17 articles
Healthcare Workers Care Network (HWCN)
HWCN Services
3
Who can access HWCN services?
What are the HWCN operating hours?
How does a healthcare worker access help through HWCN?
Eligibility criteria for HWCN services
7
What if I’m not a doctor or nurse, but I work in a hospital, can I still get help?”
“What if I need more than 4 probono sessions?”
“Am I only able to see a therapist? What if I need a Dr?”
“What if my colleague, who is a healthcare workers, needs the help not me. Can you call them to help?”
“What if I want to organise a talk or a workshop for my team at the hospital, how do I do that?”
See all 7 articles