Feedback/complaints : COVID-19 Vaccination Helpdesk

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Feedback/complaints

Feedback/complaints

EVDS issues 1

How do I report fraud or concerns about misuse of identity, vaccination cards or EVDS information?

Escalations 13

How do I change my email address, mobile/cell number or location/allocated facility
How do I change my name/surname or date of birth?
How can I get the system to send me a OTP? The website shows an incorrect mobile number.
How can I change the vaccine type? I was vaccinated with J&J but the system reads as Pfizer (or vice versa)
What do I do if the system shows the incorrect date of when I was vaccinated?
What do I do if my first vaccination dose was captured as my second dose?
How can I change my records if I have not been vaccinated but the system shows that I have?
What do I do if the nurse did not vaccinate me but recorded it on the system that I have received my dose.
How do I get my information updated if I was vaccinated but it was not recorded at the site?
How can I change my Passport number to my ID number on the system?

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Public health facilities 2