The best way for a member of the public to report an adverse effect is by using the ‘MedSafety App’ .


The ‘Med Safety App’ may be found on Google Play Store (Android) or the Apple App store (iOS). Instructions and a video explaining how to use it may be found at https://medsafety.sahpra.org.za/. Health practitioners and members of the public may report the adverse event using the app. After the app has been downloaded, a person can report immediately, or register on the app by providing medical registration and contact details.

The app will ask for details of the person reporting the event, so that the public health authorities can investigate the event. However, the patient details (the person who experienced the event) are not mandatory fields on the app. In this way the patient details will remain confidential and known only to the health authorities. If persons experience problems with the app, they may contact the helpline (012-501 0311) on weekdays during office hours) or send an email to adr@sahpra.org.za.