There are three possible reasons:

  1. The SMS did not reach you due to mobile network issues at the time.
  2. Your mobile number is not correct on EVDS.
  3. Your vaccination record was not captured on the EVDS at the time of vaccination.
    You can verify this by calling the COVID-19 Public Hotline at 0800 029 999.
    If the agent cannot confirm your vaccination record on the EVDS, you should contact the site where you were vaccinated to capture your record on the system.