You should first lodge the complaint with the health facility either verbally or in writing and they will follow the protocols in place to manage the complaint.
If you or a loved one has received treatment that is not according to service standards at a public health facility in the Republic of South Africa, complained and not heard back, we want to hear about it!
Once signed in, you can log a complaint and track the status of your complaint.
You can also refer your complaint to the Ombudsman in the Office of Health Standards and Compliance (OHSC).
Toll-Free Number: 080 911 6472