Escalations

Escalations

How do I change my email address, mobile number or location/allocated facility
1. Complete a telephonic ID&V (Identification and verification) 2. Edit system as per the requested change by confirming on mezzanine/Helium: • Nam...
How do I change my name/surname or date of birth?
1. Request a copy of  ID of Vaccinee required for all other changes to personal information 2. Edit system as per the requested change by confirming on mez...
How can I get the system to send me a OTP? The website shows an incorrect mobile number.
Incorrect mobile number showing on the e-certificate website but records have never changed/records have been updated 1. Remove the number (even if it look...
How can I change the vaccine type? I was vaccinated with J&J but the system reads as Pfizer (or vice versa)
Request for changes to Vaccine Type 1. Request the following documents                                                                                  ...
What do I do if the system shows the incorrect date of when I was vaccinated?
Date Change to the Electronic Health Record 1. Request the following documents Copy of the Vaccination Paper Record / Vaccination Card Copy of ID of the...
What do I do if my first vaccination dose was captured as my second dose?
First Dose Captured as 2nd Dose 1. Request the following documents Copy of the Vaccination Paper Record / Vaccination Card Copy of ID of the Vaccinee N...
How can I change my records if I have not been vaccinated but the system shows that I have?
Vaccination Registered Incorrectly against ID number (received notification of vaccination, but have not been vaccinated) 1. Request the following docum...
What do I do if the nurse did not vaccinate me but recorded it on the system that I have received my dose.
Vaccination Prematurely Registered by Vaccinator (No Vaccine Administered) 1. Request the following documents: Affidavit from the Vaccinator Incident...
How do I get my information updated if I was vaccinated but it was not recorded at the site?
Vaccination not recorded at site 1. Request the following documents from the citizen: Copy of Identity Document of the vaccinee Copy of the Vaccinati...
How can I change my Passport number to my ID number on the system?
Request to change ID TYPE  from Passport Number to ID Number 1. Request the following documents Certified copy of Identity Document of the vaccinee C...